Frequently Asked Questions

Click 'Sign up' in the top right corner. You can register using your email address. After verifying your email, you'll have access to saved searches and property alerts.

No, you can browse all property listings without an account. However, creating an account lets you post your own listings and manage them from your dashboard.

We offer two account types: Buyer/Tenant accounts for property seekers, and Agent/Agency accounts for real estate professionals who want to list properties. Agents must complete verification before listing.

After registering as an agent, submit your valid Kenyan real estate license (from the Estate Agents Registration Board - EARB) and national ID. Our verification team reviews documents within 1-2 business days.

Use the search bar on the homepage or properties page. Filter by location (city, neighborhood), property type (apartment, house), price range, bedrooms, and more. Land and plots have their own dedicated section. You can also browse by city from the homepage.

Yes! After creating an account, save any search to get email or WhatsApp alerts when new matching properties are listed. Manage alerts from your dashboard.

Click 'Contact Agent' on any listing to contact them directly. You can also use the WhatsApp button for instant messaging. Agents typically respond within a few hours during business hours.

Yes! After contacting an agent, you can request a viewing. Many agents offer virtual tours via video call or in-person viewings. Available viewing slots are shown on the listing when provided by the agent.

Always verify the agent's verification badge, visit the property in person, confirm ownership documents, check for outstanding utility bills, and read the tenancy/sale agreement carefully. We recommend using a lawyer for purchases.

After agent verification, go to your dashboard and click 'Add Listing'. Fill in property details, upload photos (minimum 5, maximum 20), set the price, and publish. Listings go live immediately after review.

You must be a verified agent with a valid EARB license. Listings require: accurate property details, clear photos (min. 1024px wide), correct pricing in KES, and location details. Misleading listings are removed.

All buyer messages appear in your dashboard. You can respond via the platform, WhatsApp, or phone. Responding within 2 hours improves your response rate badge and listing visibility.

Yes! Featured listings appear at the top of search results and on the homepage. Pricing: KES 5,000/week for featured placement. Premium agency packages include featured listings. Manage from your dashboard.

You need: (1) Valid EARB practicing license, (2) National ID or passport, (3) Company registration certificate (for agencies), (4) KRA PIN certificate. Verification takes 1-2 business days.

Click 'Forgot password' on the login page. Enter your registered email to receive a reset link. The link expires in 1 hour. If you don't receive it, check spam or contact support.

Go to your dashboard and click 'Profile' to update personal details, or 'Notifications' to manage email, SMS, and WhatsApp preferences for alerts.

We accept M-Pesa (Paybill 400200), credit/debit cards (Visa, Mastercard), and bank transfers. M-Pesa payments are instant; card payments process within minutes. Invoices are generated automatically.

Featured listing fees are non-refundable once the listing goes live. If you cancel before publication, a full refund is issued within 3-5 business days. Contact support for exceptional circumstances.

From your dashboard, go to 'Account Settings' -> 'Upgrade to Agency'. Provide your company registration certificate and EARB agency license. Agency accounts support multiple agents under one dashboard.

We comply with Kenya's Data Protection Act, 2019. Your data is encrypted in transit and at rest. We only collect necessary information and never sell your data to third parties. See our Privacy Policy for details.

You have the right to access, correct, delete, and port your data. You can object to processing and withdraw consent. Submit requests via our Privacy Policy page or email privacy@allpropertylink.co.ke.

When you click 'Chat on WhatsApp', your phone number is shared with the agent only for that conversation. We don't store WhatsApp chat content. You can disable WhatsApp sharing in notification settings.

Agents must: hold valid EARB license, list only authorized properties, provide accurate information, respond to buyers promptly, and comply with Kenyan real estate laws. Violations may result in account suspension.

Click 'Report' on any listing or agent profile. Provide details and evidence. Our team investigates within 24 hours. Fraudulent accounts are suspended and reported to relevant authorities including EARB and DCI.